With our intelligent WiFi Booster, you can tackle blackspots in a hard-to-reach room. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. Wi-Fi pods. Browse. It has one Ethernet port and supports dual-band connectivity. The Passphrases of the SSIDs must match. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Stream from Virgin Media. However I now have a spare Wifi Pod that won't. He said he will request this but I haven't heard anything about this which was 2 weeks ago. WiFi Aerials and Pods. Channel Optimisation must be left on. This offers customers WiFi speeds up to three times faster in more locations in the home. Virgin Media WiFi Hub with Intelligent WiFi technology ; Double the data on your O2 sim; Perks and experiences with Priority ; See broadband and phone deals . It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. I suggest cancel the VM Wi-Fi pods and buy a pair of Wi-Fi repeaters that you can configure to use with any ISP. 10 REPLIES. You might need to turn the WiFi Pod that’s connected to your device off and on again for it to be recognised and added to your network. 0c9821507a37ee02. Gig1 Fibre Broadband will future-proof and bring harmony to your home. 11. However when going back downstairs, even though I’m in range of the hub, my iPhone sta. I have 2 wifi pods and both were working fine, all of a sudden one simply stopped connecting to the hub and despite multiple reboots and placing the pod in the same room as the hub it just continuously cycles through the start up process and then flashes without connecting. Time to Boost your WiFi. <link rel="stylesheet" href="/support/help/check-services/styles. Ironically, I just got a notice last week that my rates are increasing 1 year into an 18 month contract. Signal is therefore zero gb in these locations. Both types of Virgin Media WiFi Pods use the same mesh technology to boost your home WiFi coverage. To verify click here. Stay connected with problem-sorting Intelligent WiFi . . Options. It then rebroadcasts them - using the same name and password. £8p/m extra or included with Gig1 or Volt. 4. 00 midweek (09. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. It takes care of itself so you don’t have to. At least 30Mbps download speeds in every room or £100 one-off credit. The pods are only free for volt customers and 1gig service. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. on 02-06-2023 09:00. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. You can place it in a mains socket anywhere in your proeprty. Virgin Fibre Areas only. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. - Wi-Fi extender pods are currently. Calling at 08. Hi @David1984 . £8p/m extra or included with Gig1 or Volt. Apparently they are ‘keeping an eye’ on my line. Have tried resetting the WiFi, moving the pod closer and rebooting the pod. I have tried turning the pod off and on and it goes green followed by no light but the app is only showing one pod which is the new one. If that doesn’t do the job, we’ll send you up to a total of 3. 1-50g0d6722-prod-cuillin. How to get your Virgin Media Wi-Fi booster for free. 4) The network names and passwords both match. The home scan feature will guide you from room. Disable Wi-Fi - Linksys. Virgin Mobile. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. co. Engineer from VM came over today. (note: the coaxial cable will need to be unscrewed). You need to use the Connect app to identify the need for Pods. In the end, I took a punt and went with Amazon's Eero system. Presumably if it's so. No, it doesn't need to be cbaled into the hub. Find the best deal for you with average speeds of up to 1130Mbps. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. Re: Hub 5: Our first ever WiFi 6 broadband router. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. fish tanks) Away from baby monitors and cordless phones. The slow pulsing typically lasts up to 10 minutes before turning off when ready. D01 C9W8Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. Our new WiFi Max service allows you to have up to 3 pods. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Got a WiFi Booster? 2. promised the earth (ie 3 pods) and its rubbish. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. 10 out of 10 for the engineers service. 168. Let us know if you need any further. The home scan feature will guide you from room. The best way to get a pod order is download the Virgin Connect app, from here do a scan. The pods can only be sent out one at a time too and there needs to be at least a week. This guide looks at how Virgin Media's. To set them up, you just plug the pod into any regular wall outlet in your home. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. We have been having issues for over a week with our intelligent Wi-Fi mesh system when all pods simultaneously lost connection with our Superhub 4 last Friday after several days of dramatic dips in broadband speed. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. It's up to three in total depending upon coverage. I don't work for Virgin Media. This seems to be a common issue atm, most likely issue is they havn't added the mac address of the pod to your account. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. To verify click here. But this is been going on for a week now. A new wifi extender Pod has arrived today as virgin advised my last was faulty, but even this one won’t connect and just flashes white led. Connect the coaxial cable to your new Hub and secure it with a. To see if you need a WiFi Pod, simply test your speeds on the Virgin Media Connect app. So each one needs to have fairly good connectivity to at least one other device to be able to pass the messages along. Subscribe. Hi @clubberlang,. You can run a super-intelligent WiFi home scan to detect snags and speed up your connection around the house, and all without leaving the sofa. You can use the two ethernet ports to connect other equipment or another VM wifi pod. Select the correct HDMI input for your box. My understanding is that this can be rectified by a firmware update: my Pod currently has 3. We will run further diagnostic checks and we may send a technician to your home to check that your WiFi Pods are set up to give you the strongest possible WiFi signal. Leave the pod to chat with the router for around 15mins, you'll know they have finished when the light on the pod stops blinking and there are no lights on the pod. Plug the modem back in and wait until the modem has finished powering on. Set up a guest network. I note when looking - 5214168. 4GHz WiFi. That’s the fastest WiFi guarantee of any major provider. Whatever the reason for your connection problems, a Wi-Fi signal booster is an affordable solution that can help the signal from the Hub go further, giving you stronger and more. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. Gaming Support. Please let me know how you get on. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. I have situated my router in the hall. Virgin Media Intelligent WiFi Pod. VM will only send out one at a time, and there must be at least 7 days before ordering each one. WiFi pod not connecting in Networking and WiFi 7 hours ago; Connect app and Hub 5 in Networking and WiFi 7 hours ago; WiFi Speed in Networking and WiFi 8 hours ago; Wi-Fi Pods Issue losing patience with Virgin Media. The two WiFi pods are not working because they are paired to the previous Hub 3. We’re so confident in this technology that we’ve launched. My Virgin Media App. Some of Wi-Fi recorded at c400mbps which I rate as v good. 1 ACCEPTED SOLUTION. Yay!! The engineer was very helpful and made sure everything was set up to connect to new router . Click here to learn more! Search Search. Consequently there is no way of scanning because Connect cannot connect at all- Wi-Fi hub not found. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. Pod now working. Virgin Media is working with smart home provider, Plume, to make its HomePass smart home service available to all UK households – even those areas not yet covered by the Virgin network. Both ethernet and WiFi speeds have shown a small but noticeable improvement. V6. The need for smarter home Wi-Fi technology was. Learn more. Our Power Pods (PP01) are for less busy households that may need a bit more of a boost than just the Hub, this also has one Ethernet port to connect to consoles/laptops/PC's or. Hmm. There is no Wi-Fi detectable at all in two device locations. If the scan picks up that you need a pod it will allow you to order some. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Signed up to 1G wifi. £8p/m extra or included with Gig1 or Volt. As a Volt customer with Virgin Media and O2 mobile, I understand these are free of charge, and I. Scan complete, Tap continue. I believe you need to complete the scan using the Connect app and if any 'deadspots' are detected the app will let you order the pods, which may help. Options. 2) I am in router mode. Further exclusions & legal stuff apply. 0c9821507a37ee02. Search Search. When he ord. on 13-09-2022 15:26. Spent 6 hrs try to sort on customer services whatsapp chat, being fobbed off and told needed to pay for the hub 5 pods. Also I still can’t use the connect app yet. Hi there, I'm having an issue with my new WiFi pods. Re: Order WiFi pods. Next to the TV not behind it. Virgin Media launched its Intelligent WiFi Plus service this year which has transformed in-home WiFi by combining faster speeds with more reliable connectivity. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Wi-Fi pods - failed orders. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Stream: Up. The Passphrases of the SSIDs must match. The pods can only be sent out one at a time too. Connect the power cable to the back of your pod. Excludes broadband faults and broadband network outages. Reply. Gaming Support. Sorry forgot to say the speeds I was getting with all 3 pods, I was only seeing speeds of 155/230 Max hence me removing 2 and keeping the 1 connected to the hub. . However since you only ordered your first pod on the 21st July we have to wait a minimum of 5 working days before sending another. Scan your home utilizing the free Virgin Media Associate application, and assuming it finds signal black spots, you can now order an intelligent Wi-Fi pod. Excludes broadband faults and broadband network outages. <link rel="stylesheet" href="/support/help/check-services/styles. Excludes broadband faults and broadband network outages. When I rebooted the router things improved. V6. I have ordered some new virgin/plume WiFi 6 pods which are due to arrive this week which will boost that up to around 850mbps from the independent reviews I've seen. The pods like Factory settings pretty much to work properly, sometimes the phone team mess with settings to fix issues and that might be the problem. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Try moving the Pod close to the Hub, and clear the app cache on the phone. 5) It’s plugged in directly next to the router for the best connection. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Separate additional wireless access points is an alternative but can be more of a challenge to set up/manage. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Excludes broadband faults and broadband network outages. Note the Pods should be beside the Hub to initially pair, once. Watch: Get the best WiFi experience. Tap Add a room, Tap the room you're in. css"> <iframe aria-hidden="true" title="GTM" src=". For setup: Mobile data connection required for Virgin. If so, Tap Optimise. Account - Cable. Hub 5 with 2 pods, one cabled the other Wi-Fi connected. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. While connect to WiFi, Tap I’m ready. Our new WiFi Max service allows you to have up to 3 pods. I would be looking at a second and third wifi pod if needed. Either spend around £100 on a decent entry level mesh wifi system (eg the TP-Link Deco M4 that I use, or the similar S4, but not the E4), or rent some VM pods that create a quasi mesh system. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. Wait 2 mintues for Scan. You could put a WiFi Access Point on the end of the network cable. We stay in an old house with thick concrete walls built circa 1937. As has been advised in this thread, along with the link provided earlier with more details, at the moment the Wi-Fi Pods are not compatible with the Hub 5. Your broadband speed. You can also add WiFi Max to our. I’ve recently tested my Wifi speed using the VM Connect app and have several rooms below 30Mbps download speed. 9 To make it easier to connect WiFi Pods (white) contain clever tech that learns how you and your family are using your WiFi network. Learn more. Sometimes you do need a second pod and the rare time, a 3rd. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. 1 Kudo. While connect to WiFi, Tap I’m ready. Unable to connect Wi-fi Plinth heater to phone in Networking and WiFi 31 minutes ago; Coax cable extention in Networking and WiFi 42 minutes ago; Extending Internet Reach in QuickStart, set up and connections 3 hours ago; Returning kit in Networking and WiFi 4 hours ago; broadband upgrade in Speed 4 hours agoSupercharged connectivity: Up to 3 WiFi Pods if you find any WiFi blackspots in your home, and use your O2 phone or sim in 75 destinations, with O2 Travel Inclusive Zone. Told to wait 14 days before ordering Pods. But the kitchen is 12mb and the bedrooms upstairs range from 13mb to 22mb, one of which is used for my o. RE: Intelligent WiFi Pod. This includes free WiFi Pods to extend the signal around your property and its WiFi Max Guarantee. Hi @jm300. I've gone into the Hub and everything is set-up as it should be: - Not in Modem Mode - 2. Up to 3 WiFi Pods if needed. If you haven't changed these, then your devices may automatically reconnect. 1 ACCEPTED SOLUTION. Email. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. Just plug it into a main socket in the same room as the router and you'll see the pod start to blink. I've had a look on our side, and it appears that the Pods are. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Then told no and ordered again, then received email to saying wifi extenters starter pack. Options. They should, but will need a factory reset to get the new Hub 5 SSID and password setup. Amber light on WiFi booster pod. My only objection to Virgin Media Intelligent Wi-Fi Plus and the Wi-Fi Pods is the way they’re sold as a subscription service. 1. On a 1 gb package but nothing's happening. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. However they can be chargeable depending what package you on. 1 ACCEPTED SOLUTION. 39K views 11 months ago #wifi6 #virgin #wifi. It’s just taken so long to get this resolved. 2. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Setup was utterly painless, the speed improvement was massive and two rooms that were previously blackspots were instantly flooded with high-speed Wi-Fi. Jow can I check if I'm getting kne. Please can you try these steps to connect the Virgin pods; Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Do: use the Connect app to run a super-intelligent WiFi home scan. Scan complete, Tap continue. on 10-06-2022 10:07. Further exclusions & legal stuff apply. When settled, move to desired location. Volt. Follow our easy step-by-step guide to install and activate your WiFi Pods and get ready to experience the best of Intelligent WiFi. Loses signal at times too. Available with M50 broadband or faster. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Home Phone. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Scan complete, Tap continue. To verify click here. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. You can place it in a mains socket anywhere in your proeprty. Up to 3 WiFi Pods if needed. 11. <link rel="stylesheet" href="/support/help/check-services/styles. 0c9821507a37ee02. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Excludes broadband faults and broadband network outages. When pod arrives, it's super easy to set up. VM Agents confirm order of a WiFi Pod but nothing happens in Networking and WiFi Friday; WI-FI in Networking and WiFi Friday; New hub 5, new WiFi pod in Networking and WiFi Friday; Need WiFi Pod for 5x Router in Networking and WiFi Thursday; White wifi pods not connecting to new hub 5 in Networking and WiFi TuesdayAfter having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Fastest WiFi guarantee of any major provider Comparing WiFi guarantees of major UK ISPs. on 12-04-2023 21:19. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. published 24 July 2023. Good luck. Thanks for the update. The app checks wifi strengh and then tries to improve the router. The best way to get a pod order is download the Virgin Connect app, from here do a scan. It’s a simple solution and should work for you. on 26-07-2022 12:43. . Now that's done the Wifi Connect app doesn't ever connect so I can't order any pods, so I'm. PP01-VM (V1. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). If it is poor again after the rescan, it. Connect your devices to the new wireless. • Then Start the scan again. WiFi hotspots. The Pods should not be put in a blackspot, otherwise they will not work. WiFi Pods and Boosters. Quick tip take a note of your current SSID wifi network name and transfer it to your HUB. The newer type, like our new Wi-Fi Pods, don’t use your electrical wiring to transmit the signal. Virgin Media O2 has increased its wireless coverage guarantee to 30Mbps. However, a PowerLine Booster can be used instead if needed. Up to 3 WiFi Pods if needed. You can only have a maximum of 3 Pods. While connect to WiFi, Tap I’m ready. Hub 3: Ensure Channel Optimisation is switched ‘on’ within Hub settings. Getting your device online. Yay!!! ConnectApp now working. The WiFi Booster will start copying your Hub’s details. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. It will identify the blackspots and allow you to order one Pod to start with. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Have you changed anything on your hub? The pods only work under certain conditions. The advice provided regarding the location of the WiFi Pods is definitely correct, but we recognise it's not always possible to place them exactly halfway and will be different for each individual property. I use Ubiquiti/Unifi ones. on 04-04-2023 10:37. Wi-Fi boosters, known to Virgin Media as Intelligent Wi-Fi Pods, are. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. So I got a Wi-Fi Pod to boost the signal. 5. in QuickStart, set up and connections 9. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Please be aware that it can take up to 24 hours for the Pod to be re-provisioned and setup for optimal performance. Please can you try the below steps usng the Connect the app:-. The Passphrases of the SSIDs must match. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. CantTesteThis 2 yr. Simple!As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. The WiFi Pods can be simply. I’ve been on the phone to virgin about 5 times this week (Not just about this but mobile issues too)!Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 3 Browse Virgin Media Virgin Media CommunityAs I previously said very reluctant to change my network setting to install the pod becouse of the negative post's from other who have had issues after installing the pods. In Advanced Settings you can disable your guest network as well as manage the limits of your different networks. Gaming Support. . And that’s not all – if you’re a Virgin Fibre customer with Maxit TV, you can get an intelligent WiFi. However best to try it in the same room as the hub first. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and support portal to get back on track. Hi there @LFC383 . To run the scan, simply connect to your. Typically, extenders are linked through a wired port using an Ethernet cable. He swapped out my Hub4 for a Hub5 and it's all working. . The pods are connect to your account so in theory they should connect no issue if they are the latest pods. If you have a WiFi booster please follow the next steps to get set up. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed #blackspot F. Connect app informs me we have zero wifi in one bedroom and not much more in the kitchen, and suggests ordering a wifi pod. Once the app has confirmed a wifi blackspot, then it should allow you to order 1 Pod. If so have your account and area number handy, and the wifi pod serial number. If you can let us know this works and if not we will be able to assist further, thanks Joe. Scan complete, Tap continue. £8p/m extra or included with Gig1 or Volt. Tap Start the scan. Virgin Fibre Areas only. Scan complete, Tap continue. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. They are free on Volt, 1GB or Oomph bundles.